FAQ VOX

General Information

Where is VOX Cinemas located?

Mall of Egypt location can be found on the Find us page. 

What are the different types of Movie Ratings?

These are the details for each rating, as stated by the Ministry of Culture.

18TCRated 18+ until confirmed by the Ministry of Culture. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.
18+No persons under 18 years of age will be admitted. Babies not allowed.
16+No persons under 16 years of age will be admitted. Babies not allowed.
12+
No persons under 12 years of age will be admitted. Babies not allowed.
PG 
Parental Guidance is required.
GGeneral Exhibition - open for all ages.

Please note that it is against the law for underage people to enter Restricted Movies, even with their parents. You may be asked for identification to prove your age.

What are the ticket prices?

The ticket prices at VOX Cinemas, Mall of Egypt and City Centre Alexandria are as follows:

TICKET TYPEPRICES
4DX235 EGP
GOLD150 EGP
MAX (Mall of Egypt) 
- VIP 2D and 3D100 EGP
- Standard 2D and 3D90 EGP
MAX (City Centre Alexandria)
 
- VIP 2D and 3D90 EGP
- Standard 2D and 3D80 EGP
KIDS 
- Standard 2D and 3D75 EGP
Standard  
- VIP 2D and 3D85 EGP
- Standard 2D and 3D75 EGP


3D glasses can be purchased separately for 20 EGP from the ticket counters.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Is smoking permitted in the cinema?

Smoking in not allowed within the VOX Cinemas location.  This includes the foyer, cinemas and washrooms.  

Can I bring young children to the cinema?

Please do not bring young children to Gold and 4DX.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please check availability and  purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses cost 15 EGP each. Your 3D glasses can be re-used. 

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket counters and candy bar in the cinema. 

Stored Payment Options

Log in as a VOX member to store you credit or debit cards to your VOX member account.  

Your Account

What are the benefits of creating a VOX Member account:

  • Quicker booking with saved contact details
  • Stored payment details
  • Access to your upcoming and past movie purchase history

How do I reset my password?

Please reset your password by selecting the forgotten password link found on the login page.

Bookings

Is there a booking fee for online purchases?

No, there is no fee for online ticket bookings.

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

How do I use my E-ticket?

Your E-ticket is the QR Code and Booking ID included on your booking email or stored on your Apple Wallet.  Simply present this E-ticket at the cinema ticket counter or candy bar to collect your printed tickets.   Please note this is a receipt only. A printed ticket must be collected at the cinema to enter the movie.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).

How do I make group or private bookings?

Please email us at [email protected] with details of the cinema, size of group and event that you would like to organize.